We believe in respecting your privacy. HR Stokes does not sell, trade, rent or pass on your personal information to any other organisation, bar those to enable us to carry out your instructions such as a courier to deliver your order. We are committed to protecting your privacy and will only use the information you have provided fairly and securely and will never do anything with it, you have not clearly agreed to, or that could be considered irresponsible and not in your best interest. We will only use your personal information for the purposes that we state at the point at which you provide it for us – for example, to process your orders and to provide an efficient service.
We may, from time to time, use the information we collect to inform you about important changes to the website, new services and products which we think you may find of interest. We may also send relevant, targeted e-mails to you and within these e-mails, there will be an opportunity for you to unsubscribe from future marketing campaigns. If you prefer that we don’t use your information to predict what you might be interested in, please unsubscribe from the bottom of any email received from us.
We follow strict security procedures in the storage and disclosure of information you have given us, and you have the right to ask for a copy of all your personal information we hold. To make this “subject access request”, please write to:
The Database Manager
H.R.Stokes (Gee Brothers)
221 St John’s Hill
London SW11 1TH
We will charge a small fee of £10 to cover the cost of administrating “subject access requests”.
Please note that by using our website you are consenting to the collection and use of this information. We will provide you with the opportunity to “opt in” to specific future marketing.
We can supply samples of the products illustrated on this website: they are generic, i.e. not personalized. There is a charge for this service, which is refundable should you subsequently place an order.
Proofs & Cancellations
Proofs are free of charge for Wedding, Social and Christmas stationery and are charged at £16 for personal stationery. Colour proofs can be e-mailed to you, or we can send a black and white paper proof in the post. Please check all aspects of the proof before amending and approving. We do not reproof unless specifically requested to do so, in which case a charge of £16 will be made. For service sheets a second/amended set of proofs will be supplied without charge.
Cancellations made after proof stage will be charged at £20 – £100 per job, depending on how much work has been undertaken.
Cancellations made after printing stage will be charged at the full price of the job.
Timing will vary according to season, but in general these guidelines can be followed:
For Normal service, allow up to five working days for proofing and eight to ten working days after approval of proof for despatch of goods. Please note that these are target dates and not guaranteed. During certain busy times of the year (March-June) it can take up to a week longer.
For Express service, proofs will be issued within one working day of receipt of order and the goods despatched within four to five working days of approval of proofs. There is an extra charge of £50 for the first order on Express service, and an additional £20 per order placed at the same time.
Please note all our gilded board is ordered after proof approval and as gilding has a minimum three-day turn around, the express delivery will be delayed by two days.
For the time it takes us to print your order, please refer to the section on Timing. This section refers merely to the courier service we offer: in other words, after your job has been received, logged on, typeset, proofed, approved, sent to print, printed, finished and finally packed, how long does it THEN take for our courier service to get it to you?
The answer to that is as follows:
We offer overnight courier delivery to the UK mainland (Highlands require two working days). Worldwide deliveries are also offered, but take longer depending on destination.
Deliveries are made by courier from Monday – Friday during working hours and a signature will be required. Please ensure the address given for delivery is constantly manned during the day.
H.R.Stokes is proud of its reputation. We try our hardest to provide the very best service and the very best product. We are always concerned that customers are happy with the product supplied and will do everything in our power to remedy situations where they are not.
If for whatever reason you wish to cancel your order before printing, we will be happy to make a full refund, unless you have received a proof, in which case we will deduct a typesetting charge.
If you wish to reject your goods after receiving them, due to a mistake by H.R.Stokes (or our suppliers), we will either supply a free of charge reprint or make a full refund on return of the goods.
The ranges illustrated on this website are subject to availability from third party suppliers.
H.R.Stokes reserves the right to substitute discontinued stock items with the closest available alternatives but only after your agreement.
© Copyright H.R.Stokes 2018